Report a bug or an issue

At Active Innovations, we view our customers as true partners, and seek customer input on all product enhancements. Please, keep those ideas coming. We are ready to LISTEN.

Before reporting any issues or bugs, please make sure that you are on the latest release of infoRouter. Check the "Server Status" section located in the infoRouter Control Panel.

If you are not on the latest version of infoRouter, please check the release notes below to see if your issue has been resolved.

infoRouter Version 8.0 Release Notes icon infoRouter Version 8.0 Release Notes

Visit our Forum to get instant access to Tips & Tricks and answers to all your common issues and questions

infoRouter Forum icon infoRouter Forum

Take a look at our Knowledge Base Articles:

infoRouter Knowledge Base Articles for Version 8.0

If your issue has been resolved, please run the Live Update Utility to get the latest release, otherwise please report your issue by using one of the forms below.

Bug Report Form icon Bug Report Form

Send Comments icon Send Comments

Enhancement Request Form icon Enhancement Request Form

infoRouter Survey icon infoRouter Survey

Version 8.0 Documentation and Guides