The primary function of a Knowledge Management system should be to make information available to authorized users. However a simple document indexing and retrieval system is only the beginning. Capturing corporate knowledge involves more than software and technology, it requires a cultural transformation of how information is generated, stored and distributed.

Choosing the right solution that contains tools in every step of the corporate knowledge generation, capture and distribution is important.

A good DM solution should include the following:

  • Robust tools to search and retrieve existing information and knowledge so that this information can be reused and not regenerated.
  • Classification and Categorization of information for easy access and retrieval.
  • Meta Data Definitions so that documents and information can be accessed quickly based on consistent corporate criteria.
  • Templates to create information so that all information reflects the familiar corporate standards.
  • An effective Notification system that creates an informed community of users.
  • An environment that supports and allows a community of users to contribute information and knowledge.

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