What is Knowledge Management?

Knowledge management is the explicit management of vital knowledge and information possessed by individuals so that it is effectively shared and used by others in the organization. Through the effective sharing of intellectual capital, organizational knowledge must be efficiently transformed into business intelligence.

This allows an organization to tap into the same pool of resources, knowledge, experience and practices so it can be effectively reused.

Personal knowledge involving a business process has to be turned into organizational knowledge so that it can used to the benefit or the organization and applied throughout with consistency.

The primary function of Knowledge Management Systems should be to make information available to authorized users. Implementing a document indexing and retrieval system is only the beginning. Capturing corporate knowledge requires a strong document management software and cultural transformation of how information is generated, processed, stored, distributed and turned into innovation.

Knowledge Management is a process that has to have wide support and sponsorship within an organization to succeed. A case for a full commitment must be made. As a starting point a strong and proven technology platform should be deployed. Organizational knowledge should be documented by knowledge managers and should be made accessible using effective technologies. The strategy and ultimate target should be to become a "Learning Organization".

Knowledge Management

Why is Knowledge Management Important?

Because not managing it is unthinkable!

Think about it! Every business procedure involves some sort of knowledge and know-how. What would it be like to re-invent the wheel everytime we had to do something?

We have to keep learning and reusing what we already know and this has to be deliberate. There has to be an effort in place to reuse the information we have already gained. Only then we can continue to compete in the marketplace. The ability to tap into business intelligence requires the management of knowledge.

Managing knowledge will result in:

  • Cost reduction
  • Improved reaction to issues and problems
  • Improvement in products and services
  • Promotion of Innovation
  • Avoidence of errors and omissions
  • Better decision making

How can infoRouter help with KM

Choosing the right Knowledge Management System that provides tools in every step of the corporate knowledge generation, capture and distribution is important.

One of the primary focuses of the infoRouter is, easy and quick access to information. Our platform promotes an environment where information is quickly found and re-used, not re-created.

The powerful Search and Categorization mechanism and the integrated "Knowledge Portals" help users to quickly retrieve fresh content.

infoRouter allows quick and efficient access to corporate information and intellectual assets.

  • Promotes sharing and collaboration of corporate knowledge and intellectual assets.
  • Easy access to fresh and timely content
  • Notification mechanism that alerts knowledge workers to new and edited documents (infoRouter Subscriptions)
  • Robust tools to search and retrieve existing information and knowledge so that this information can be reused and not regenerated.
  • Classification and Categorization of information for easy access and retrieval.
  • Meta Data Definitions so that documents and information can be accessed quickly based on consistent corporate criteria (Custom property sets)
  • Templates to create information so that all information reflects the familiar corporate standards (infoRouter Form Templates)
  • Knowledge Management Portals to distribute timely content (infoRouter Portals)
  • An effective Notification system that creates an informed community of users.
  • An environment that supports and allows a community of users to contribute information and knowledge.