infoRouter Support

Report a bug or an issue

At Active Innovations, we view our customers as true partners, and seek customer input on all product enhancements. Please, keep those ideas coming. We are ready to LISTEN.

Before reporting any issues or bugs, please make sure that you are on the latest release of infoRouter. Check the "Server Status" section located in the infoRouter Control Panel. If you are not on the latest version of infoRouter, Please check the release notes section to see if your issue has been resolved. If your issue has been resolved, please run the Live Update Utility to get the latest release, otherwise please report your issue by using one of the forms below.

Bug Report Form

Send Comments

Enhancement Request Form

Version 7.5 Documentation and Guides

• Requirements
• InfoRouterV75-Requirements.pdf
• Adding_ASP_NET_Support.pdf
• Distributed_vs_Simple Model.pdf
• Windows2003ApplicationServerSetupwithASPNetSupport.pdf
• Installation & Configuration
• InfoRouter_V7.5_Implementation_Guide.pdf
• infoRouterUpgradeGuideV7toV7.5.pdf
• Version7.5LDAPAuthentication.pdf
• LDAP Manager.pdf
• infoRouter75ManualWebsiteCreation.pdf
• SMTPConfiguration.pdf
• HowtoUninstallinforouter.pdf
• WebConfigSettings.pdf
• Upgrade
• WhatsNewInV75.pdf
• infoRouterUpgradeGuideV7toV7.5.pdf
• Administration & Maintenance Guides
• AdminsGettingStartedGuide75.pdf
• AdministratorsGuideV75.pdf
• FormTemplateAdminsGuideV75.pdf
• PortalAdminsGuide.pdf
• BackupRestoreDisasterRecoveryGuideV75.pdf
• Creating_Index_Server_Catalog.pdf
• InfoRouterMigrationGuideV75.pdf
• InfoRouterV75WarehouseMigrationGuide.pdf
• InfoRouterDatabaseMigrationGuideV75.pdf
• Additional Modules
• infoRouterEmailScanner.pdf
• HotFolders.pdf
• infoRouterScanStation.pdf
• MSOutlookAddin.pdf
• MSWordAddin.pdf
• Web Services API
• infoRouter Version 7.5 Web Services Documentation
• Release Notes
• infoRouter Version 7.5 Release Notes

Version 7 Documentation and Guides

• Requirements
• InfoRouterV7-Requirements.pdf
• Adding_ASP_NET_Support.pdf
• Distributed_vs_Simple Model.pdf
• Windows2003ApplicationServerSetupwithASPNetSupport.pdf
• Installation & Configuration
• InfoRouter_V7_Implementation_Guide.pdf
• Manual_VDir_Setup-V7.pdf
• SMTP Configuration.pdf
• Upgrade
• WhatsNewInV7.pdf
• InfoRouterV7-UpgradeGuide.pdf
• Administration & Maintenance Guides
• AdminsGettingStartedGuide75.pdf
• AdministratorsGuideV7.pdf
• FormTemplateAdminsGuideV7.pdf
• PortalAdminsGuide.pdf
• BackupRestoreDisasterRecoveryGuideV7.pdf
• Creating_Index_Server_Catalog.pdf
• InfoRouterMigrationGuideV7.pdf
• InfoRouterDatabaseMigrationGuideV7.pdf
• Web Services API
• Document Management Software Web Services API Version 7
• Release Notes
• infoRouter Version 7.5 Release Notes