infoRouter Support

Report a bug or an issue

At Active Innovations, we view our customers as true partners, and seek customer input on all product enhancements. Please, keep those ideas coming. We are ready to LISTEN.

Before reporting any issues or bugs, please make sure that you are on the latest release of infoRouter. Check the "Server Status" section located in the infoRouter Control Panel.

If you are not on the latest version of infoRouter, Please check the release notes below to see if your issue has been resolved.

infoRouter Version 7.5 Release Notes

infoRouter Version 8.0 Release Notes

Visit our Forum to get instant access to Tips & Tricks and answers to all your common issues and questions

infoRouter Forum

Take a look at our Knowledge Base Articles:

If your issue has been resolved, please run the Live Update Utility to get the latest release, otherwise please report your issue by using one of the forms below.

Bug Report Form

Send Comments

Enhancement Request Form

Version 8.0 Documentation and Guides

• Requirements
• InfoRouter Requirements
• Distributed vs Simple Model Installation
• Windows 2003 Application Server Setup with ASP.Net Support
• Windows 2008 Web Edition Required features
• Installation and Configuration
• InfoRouter Implementation Guide
• LDAP Authentication Service Guide
• LDAP Synchronization Manager Guide
• infoRouter Manual Website / Virtual Directory Creation
• SMTP Configuration
• infoRouter Uninstall Guide
• Application Configuration Settings Guide (Web.Config)
• Upgrade
• What's New In Version 8
• Upgrade Guide from Version 7.2 to Version 8.0
• Upgrade Guide from Version 7.5 to Version 8.0
• Administration & Maintenance Guides
• Administrators Getting Started Guide
• Administrators Guide
• Form Template Guide for Administrators
• Portal Design and Administration Guide
• Backup, Restore, Disaster, Recovery Guide
• Creating Index Server Catalog Manually
• Server Migration Guide
• Warehouse Migration Guide
• Database Migration Guide
• How to Add a Custom Mime Type
• Adding Custom Menus
• How to Modify Email Templates
• Additional Modules
• Email Scanner Service Implementation Guide
• Hot Folders Implementation Guide
• Scan Station Guide
• Microsoft Outlook Add-in
• Microsoft Word Add-in
• PDF Conversion Service
• Microsoft Office Add-In Setup
• WebDAV Requirements & Known Issues
• Microsoft Office Add-in Setup Using Group Policy
• Web Services API
• Web Services Documentation (IR WEB API 8.0)
• Release Notes
• Release Notes for Version 8.0
• Knowledge Base Articles for V8
• infoRouter Document Management System Knowledge Base Articles - Version 8.0

Version 7.5 Documentation and Guides

• Requirements
• InfoRouter Requirements
• Distributed vs Simple Model Installation
• Windows 2003 Application Server Setup with ASP.Net Support
• Installation & Configuration
• InfoRouter Implementation Guide
• LDAP Authentication Service Guide
• LDAP Authentication Manager Guide
• infoRouter Manual Website / Virtual Directory Creation
• SMTP Configuration
• Uninstall Guide
• Application Configuration Settings Guide (Web.Config)
• Upgrade
• What's New In Version 7.5
• Upgrade Guide from Version 7 to Version 7.5
• Administration & Maintenance Guides
• Administrators Getting Started Guide
• Administrators Guide
• Form Template Guide for Administrators
• Portal Design and Administration Guide
• Backup, Restore, Disaster, Recovery Guide
• Creating Index Server Catalog Manually
• Server Migration Guide
• Warehouse Migration Guide
• Database Migration Guide
• How to Add a Custom Mime Type
• Adding Custom Menus
• Additional Modules
• Email Scanner Service Implementation Guide
• Hot Folders Implementation Guide
• Scan Station Guide
• Microsoft Outlook Add-in
• Microsoft Word Add-in
• PDF Conversion Service
• Microsoft Office Add-In Setup
• Microsoft Office Add-in Setup Using Group Policy
• Web Services API
• Web Services Documentation (IR WEB API 7.5)
• Knowledge Base Articles for V7.5
• infoRouter Document Management System Knowledge Base Articles Version 7.5
• Release Notes
• Release Notes for Version 7.5

Version 7 Documentation and Guides

• Requirements
• InfoRouter Requirements
• Distributed vs Simple Model
• Adding ASP.NET Support
• Windows 2003 Application Server Setup with ASP.Net Support
• Installation & Configuration
• Implementation Guide
• infoRouter Manual Website / Virtual Directory Creation
• SMTP Configuration
• Upgrade
• What's New In Version 7
• InfoRouter Upgrade Guide
• Administration & Maintenance Guides
• Administrator Getting Started Guide
• Administrators Guide
• Form Template guide for Administrators
• Portal Design and Administration Guide
• Backup, Restore, Disaster, Recovery Guide
• Creating Index Server Catalog Manually
• Server Migration Guide
• Database Migration Guide
• Web Services API
• Web Services Documentation (IR WEB API 7.2)