Report a bug or an issue
At Active Innovations, we view our customers as true partners, and seek customer input on all product enhancements. Please, keep those ideas coming. We are ready to LISTEN.
Before reporting any issues or bugs, please make sure that you are on the latest release of infoRouter. Check the "Server Status" section located in the infoRouter Control Panel.
If you are not on the latest version of infoRouter, Please check the release notes below to see if your issue has been resolved.
infoRouter Version 7.5 Release Notes
infoRouter Version 8.0 Release Notes
Visit our Forum to get instant access to Tips & Tricks and answers to all your common issues and questions
infoRouter Forum
Take a look at our Knowledge Base Articles:
infoRouter Knowledge Base Articles for Version 7.0
infoRouter Knowledge Base Articles for Version 7.5
infoRouter Knowledge Base Articles for Version 8.0
If your issue has been resolved, please run the Live Update Utility to get the latest release, otherwise please report your issue by using one of the forms below.
Bug Report Form
Send Comments
Enhancement Request Form
Version 8.0 Documentation and Guides
- Requirements
- Installation and Configuration
- Upgrade
- Administration & Maintenance Guides
- Additional Modules
- Web Services API
- Release Notes
- Knowledge Base Articles for V8
Version 7.5 Documentation and Guides
- Requirements
- Installation & Configuration
- Upgrade
- Administration & Maintenance Guides
- Additional Modules
- Web Services API
- Knowledge Base Articles for V7.5
- Release Notes
Version 7 Documentation and Guides
- Requirements
- Installation & Configuration
- Upgrade
- Administration & Maintenance Guides
- Web Services API
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