What Support Services do you provide?
We do not for charge for implementation support.
Ongoing support is covered under a Maintenance Agreement. The maintenance support agreement offered at this time
is a Subscription Agreement that allows participating customers to obtain all Live Update patches and new versions
for as long as they are on maintenance
Our web site and issue reports submitted through web forms and emails are monitored around the clock
by our New York, London, Ankara and Sydney offices.
All issues are acknowledged within 24 hours during regular business days excluding holidays.
Our business hours are Monday – Friday from 9:00 AM to 6:00 PM Eastern Standard Time USA.
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