infoRouter Document Management Software - FAQ

Software Features

• What types of documents can infoRouter manage?
• Can infoRouter manage emails?
• Does infoRouter offer Version Control?
• How many versions of a document can be stored? How can I handle older versions?
• Is infoRouter security like Microsoft Windows 2000 or 2003 security?
• I would like to control the content of my folders. Can infoRouter help in Configuration Management?
• Is infoRouter a search engine?
• Does infoRouter support email notifications?
• Can we track changes to documents and folders?
• I have a lot of documents; do I have to import them into a repository?
• I have used the online demo of infoRouter. Are all the features included, or are there extra components?
• Can I assign additional properties to documents?
• Can a file size limit be set on uploading?
• Does infoRouter support document scanning?
• Does infoRouter support electronic forms?
• Does infoRouter support conversion of documents to PDF?
• Does infoRouter support LDAP Authentication?
• Does infoRouter integrate with MS Office?
• Does infoRouter support Workflow?

Software Compliance

• Is infoRouter EDMS compliant with HIPAA?
• Is infoRouter DMS compliant with 21CFRPart11?
• Is infoRouter DMS compliant with DoD5015.2 Records Management Guidelines?

Software Implementation

• What are the System Requirements for infoRouter?
• What is a typical implementation timeframe?
• Can users and user groups be imported from LDAP?

Software Maintenance

• Do we need a System Administrator?
• Is training recommended for system administrators?
• Are basic training materials available for distribution to users?
• Do you offer an upgrade program? Are all upgrades backwards compatible?
• What Support Services do you provide?
• When was infoRouter first released? What is the current version?

Software Licensing and Cost

• Is infoRouter a service, or can I run it in my own environment?
• How is infoRouter licensed?
• Can infoRouter be used to provide a service?
• Do you provide an Evaluation Version/Trial Copy of infoRouter?
• Can we bundle infoRouter into our software or service?

Technology & Requirements

• Does infoRouter convert or require the conversion of documents into an image?
• How does infoRouter store documents?
• Are infoRouter documents managed in their native format?
• Is there a formula you can give us for determining storage requirements?
• Is Windows 2003 a required server platform?
• Can users navigate to infoRouter documents without using infoRouter?
• What type of mail protocol is used for email notifications?
• We would like to create documents from other sources automatically. Is this possible?
• May we modify the look/feel of the infoRouter interface?