infoRouter Document Management Software - FAQ

About Features

• What types of documents can infoRouter manage?
• Does infoRouter offer revision control?
• How many versions of a document can be stored? How can I handle older versions?
• What about security? Is it like Microsoft Windows NT or 200x?
• I would like to control what goes in and out of my folders. Can infoRouter help in Configuration Management?
• Is infoRouter a search engine?
• Does infoRouter support notifications?
• Can we track changes to documents and folders?
• I have a lot of documents; do I have to import them into a repository?
• I have tried infoRouter using your online demo area. Are all the features included, or are there extra components?
• Can I assign additional properties to documents?
• Can a file size limit be set on uploading?

About Implementation

• What are the System Requirements for infoRouter?
• What is a typical implementation timeframe?
• Can users be imported from our existing Microsoft Windows NT/2000 users and groups?

About Maintenance

• Do we need a System Administrator?
• Is training recommended for system administrators?
• Are basic training materials available for distribution to users?
• Do you offer an upgrade program? Are all upgrades backwards compatible?
• What Support Services do you provide?
• When was the first version of this product released,  and what is the current version number and release date?

About Licensing and Cost

• Is infoRouter a service, or can I run it in my own environment?
• How is infoRouter licensed?
• Can infoRouter be used to provide a service?
• Do you provide an Evaluation Version/Trial Copy of infoRouter?
• Can we bundle infoRouter into our software or service?

About Technology

• Does infoRouter convert or require a conversion of documents into an image?
• How does infoRouter store documents?
• When a file is uploaded, does the file stay in its native file format on the server?
  What happens if the database crashes or becomes corrupt?
• Is there a "rule of thumb" formula you can give us for determining what our storage requirements may be?
• Is Windows NT or Windows 2000 a required server platform?
• Can users navigate to infoRouter documents without using infoRouter?
• What type of mail protocol is used for email notifications?
• We would like to create documents from other sources automatically. Is this possible?
• May the look/feel of the interface be modified to reflect our corporate standards?