infoRouter Document Management Software V8.0 - Knowledge Base Article 139

infoRouter attempts to connect to the infoRouter support site for the following reasons:

• Retrieve latest available release information.
• Download Online samples and/or templates.
• Install latest releases to your server.

If your server is on a network with no access to the internet this exception might occur.

Access to outside servers may have been restricted by firewalls / proxy servers or local internet security software program.

If you are using a firewall, proxy server or a local internet security software, you should configure them to allow for exceptions to the following sites: "www.inforouter.com", "www.actinn.com", "liveupdate.inforouter.com"

These programs require access to the our servers:

• "inforouter web application"
• "IRLiveUpdate80.exe"
• "IRPATCH80.exe"