infoRouter Document Management Software V7.0 - Knowledge Base Article 112

112

Temp Directory cannot be found or is not accessible

SYMPTOMS

infoRouter needs to create temporary files during uploads, downloads and searching. Temporary drive check fails at application start up.

InfoRouter uses two different temp folders.

- One is defined in the application settings. By default it is C:\TEMP.
This folder is used for large temporary files such as zipping folders and documents and paging through large search results.

- The location of the secondary temp folder changes based on your OS.

On IIS 5 and IIS 5.1, the ASPNET account temp folder is profile based and is usually stored under "c:\documents and settings" folders.

On IIS 6 (Windows 2003) the Network Service account temporary folder is located under the WINDOWS\tmp folder. This temporary folder is used for uploads.

Resolution for MySQL Users:

MYSQL BACKSLASH PROBLEM.
MySQL 5.0 uses the backslash character to escape special characters.
This causes unwanted results in infoRouter.

If you are getting this message and the directory path that is being reported has no backslash characters, perform the following
Open the "my.ini" file located in the MySQL installation directory with notepad.

add the NO_BACKSLASH_ESCAPES text to the "sql-mode" parameter

Example:

...
...
# Set the SQL mode to strict
sql-mode="STRICT_TRANS_TABLES,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION,NO_BACKSLASH_ESCAPES"
...
...

Save the my.ini file.
Restart the MySQL Service

How to stop and start MySQL from the command line:
net stop mysql
net start mysql
You may need to restart IIS. To do this, type IISRESET from the Start > Run menu.

Important Note: If you get this error, you must install infoRouter again.
Simply drop the infoRouter database and repeat the install, this time only specify that you wish to use MySQL as your database. Do NOT download and setup MySQL again.
The second installation will setup the database correctly.

RESOLUTION

Make sure the path specified in the error exists and the ASPNET or the NETWORK SERVICE account has Full Control permissions to this path.

On Windows 2003 please make sure that the NETWORK SERVICE has Full Control to the C:\Windows\tmp directory.

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infoRouter Document Management Software - Knowledge Base Version 7.0